1. I think my experience was overall positive. I actually really enjoyed pursuing the same idea for most of the course. The only "moments of drudgery" were caused by my own lack of planning and falling a little behind this semester.
2. I am most proud of choosing and actually sticking with a concept that I am actually passionate about and happy with. I normally just pull something together to get the assignment done versus actually taking the time to choose something personal to me. I really enjoyed the Venture Concept assignments as it was the culmination of previous assignments and really solidifying the idea we've been toying with for several weeks.
3. I do not yet look at myself as an entrepreneur, but I am definitely closer to that mindset than I was at the start of the semester. I think I have the potential and the willpower, but I do not think I consistently have the perspective of an entrepreneur at this time.
4. For the course itself--definitely plan ahead! While the assignments are not super intense, there are a lot and they can creep up on you. Also, most of the assignments are not something you can pull together at the last minute. For the content of the course and taking away the most-definitely pick a topic you're passionate about, come up with an idea that fits and stick with it!
I've included an action-shot of my dog, Ozzy because he was the inspiration for my business idea:
Monday, December 2, 2019
Paw-Party Doggie Daycare Venture Concept 2
Opportunity:
The change in lifestyle and pace of life in recent generation causes time to be one of the most valuable resources. People today are expected to do more with the 24 hours in a day than any past generation. Young, working professional often struggle with their desire for a furry companion and the ability to provide the best care for their pet in their busy lifestyle. There is a need for a stable, safe, and stimulating care for their dogs while they are working late of the office, catching up on errands, or travelling. My market is in the Orlando and Lake Nona area. They are young, working women ages 21-28 who do not yet have children and live alone or with a partner who also leads a busy lifestyle. They are currently satisfying this need by stretching their schedule even more thin to go home every day at lunch, giving up other parts of their routine to offer the best care for their dogs and bouncing around between dog walkers, struggling to find someone who they can work with consistently. Not only do I not see this window closing anytime soon, but I see it opening even wider during the years to come.
Innovation:
My doggie-daycare service is incrementally innovative. While boarding facilities and dog-walking businesses exist, there is a need in the market for a more advanced and modern approach. People do not want to drop off their dog to a facility who will allow them out of a crate for an hour or 2. They want their dogs to be stimulated in a safe and fun environment so they can be socialized and exercised physically and mentally. The Orlando area mostly offers boarding for travelers because of the nearby airport. There are not option for locals who may want to have their dog got to day care a few times a week as a monthly subscription model or just for a few hours while they run errands.
I would offer hourly, daily, weekly and monthly packages. ($10/hour, $30/day, $150/week, $300/month). The monthly package would be up to 16 visits in the month (4x per week).
Venture Concept:
I will be offering a full-service dog day-care, featuring a specially designed play area to stimulate dogs mentally and physically through out the day. Dogs will spend All non-sleeping time in the various play areas, separated by level of activity. Our staff will be comprised of dog-trainers with a passion as strong as mine. The dogs will receive basic training as part of the weekly and monthly packages. Daily and hourly packages will receive foundation training/priming for training and positive reinforcement. Dog owners will have the ability to check in on their dogs with multiple web-cameras set up in each zone so they can view their dog no matter what fun activity they are up to! We will also sen updates at milestones throughout the day such as "Sparky just had a bath! Would you like to check on him?" There is no direct competition right now in the Orlando market. Local boarding offers no where near the same experience for the dogs. Many of the staff members of these boarding facilities speak openly about the lack of stimulation these animals receive. Our price points and packages are extremely flexible to fit every need and lifestyle. Our staff will consist of one trainer per 5 dogs and one-two veterinary professional at all times to ensure the highest level of care.
Our secret-sauce is that our entire team is filled with dog-owners and dog-lovers. We care for others' pets as if they were our own!
What's next? Dog-walking services! Your pup is already comfortable with our team from his time at day-care...What happens if you don't need a full day of daycare, but just someone to stop by and take your pup on a nice, long walk? We don't want you to have to reach out to different companies depending on your current needs. We want to be your one-stop-shop for dog care! That's why we are working on expanding with array of additional services, including dog-walking. The owner of the local dog-bakery will be working with us to offer diverse meal-packages, customize-able for each dog's dietary needs.
In the future, I would want to open multiple locations, to offer our services for other communities.
The change in lifestyle and pace of life in recent generation causes time to be one of the most valuable resources. People today are expected to do more with the 24 hours in a day than any past generation. Young, working professional often struggle with their desire for a furry companion and the ability to provide the best care for their pet in their busy lifestyle. There is a need for a stable, safe, and stimulating care for their dogs while they are working late of the office, catching up on errands, or travelling. My market is in the Orlando and Lake Nona area. They are young, working women ages 21-28 who do not yet have children and live alone or with a partner who also leads a busy lifestyle. They are currently satisfying this need by stretching their schedule even more thin to go home every day at lunch, giving up other parts of their routine to offer the best care for their dogs and bouncing around between dog walkers, struggling to find someone who they can work with consistently. Not only do I not see this window closing anytime soon, but I see it opening even wider during the years to come.
Innovation:
My doggie-daycare service is incrementally innovative. While boarding facilities and dog-walking businesses exist, there is a need in the market for a more advanced and modern approach. People do not want to drop off their dog to a facility who will allow them out of a crate for an hour or 2. They want their dogs to be stimulated in a safe and fun environment so they can be socialized and exercised physically and mentally. The Orlando area mostly offers boarding for travelers because of the nearby airport. There are not option for locals who may want to have their dog got to day care a few times a week as a monthly subscription model or just for a few hours while they run errands.
I would offer hourly, daily, weekly and monthly packages. ($10/hour, $30/day, $150/week, $300/month). The monthly package would be up to 16 visits in the month (4x per week).
Venture Concept:
I will be offering a full-service dog day-care, featuring a specially designed play area to stimulate dogs mentally and physically through out the day. Dogs will spend All non-sleeping time in the various play areas, separated by level of activity. Our staff will be comprised of dog-trainers with a passion as strong as mine. The dogs will receive basic training as part of the weekly and monthly packages. Daily and hourly packages will receive foundation training/priming for training and positive reinforcement. Dog owners will have the ability to check in on their dogs with multiple web-cameras set up in each zone so they can view their dog no matter what fun activity they are up to! We will also sen updates at milestones throughout the day such as "Sparky just had a bath! Would you like to check on him?" There is no direct competition right now in the Orlando market. Local boarding offers no where near the same experience for the dogs. Many of the staff members of these boarding facilities speak openly about the lack of stimulation these animals receive. Our price points and packages are extremely flexible to fit every need and lifestyle. Our staff will consist of one trainer per 5 dogs and one-two veterinary professional at all times to ensure the highest level of care.
Our secret-sauce is that our entire team is filled with dog-owners and dog-lovers. We care for others' pets as if they were our own!
What's next? Dog-walking services! Your pup is already comfortable with our team from his time at day-care...What happens if you don't need a full day of daycare, but just someone to stop by and take your pup on a nice, long walk? We don't want you to have to reach out to different companies depending on your current needs. We want to be your one-stop-shop for dog care! That's why we are working on expanding with array of additional services, including dog-walking. The owner of the local dog-bakery will be working with us to offer diverse meal-packages, customize-able for each dog's dietary needs.
In the future, I would want to open multiple locations, to offer our services for other communities.
All of the feedback I received on my first Venture Concept was positive so I did not change much. I added in the camera-based check-ins for dog owners. This was part of my original plan, but I forgot to include it until one of my "What's Next" interviewees brought it up. I also incorporated the suggestion of dog-walking in my "What's Next" segment.
Friday, November 22, 2019
Reading Reflection No. 3
How to Fail at Almost Everything and Still Win Big by Scott Adams
The main idea of this book is not only to accept failure, but to embrace it and actually welcome failure because there are a lot of benefits and lessons learned from failing.
This closely relates to the course in many way. The rate of failure among new ventures is extremely high. A hopeful entrepreneur needs to not only accept that many of their efforts will fail, but welcome the failure and take what they learned and apply it to their next concept.
The exercise I would design would be very similar to our recent "Celebrating Failures" exercise, however, in the grand scheme of things it would be beneficial to look at multiple failures to see if there is a common theme or pattern causing the failure versus focusing on one incident.
I was surprised by Adams' statement about people's use of reason. He insists that expecting people to make rational decisions or base their decisions in reason will only set you up for frustration. I often think in the back of my mind that people do not use basic reason when making decisions, but I have never really considered that my assumption that everyone should be reasonable all the time was a high expectation and that I should accept that people are not going to be reasonable often, if at all.
Exit Strategy
My exit strategy would be to develop a 3-5 locations within the greater Orlando area and sell upon my retirement. Because this venture was rooted in one of my greatest passion (caring for dogs) it wouldn't make much sense for me, personally, to sell right away. I enjoy working, especially when I am passionate about my work, and I would love to see my business through as long as possible. This exit strategy influenced other decisions I've made for this concept because I made decisions based on a company that I would want to own and operate long-term, not just setting up something without any personal touch to turn around and sell. I put a lot of thought into the details of my concept and services that are personal to my own interests and passions and I would not want to pass along the business to someone else until I was ready to retire.
Thursday, November 21, 2019
Celebrating Failure
A little background:
I started my BSBA at UCF in 2014 and ended up taking a 2 year ~hiatus~. I returned to UCF in the Summer of 2017, only taking one class to ease back into a routine then 2 classes per semester. I was really unhappy with the program I was in as well as UCF in general so I transferred to UF as an online student. I work a lot- usually 50 hours per week at least. This semester, I decided to test if I could handle 3 classes and also to speed up the process of finishing my degree since I only have a few courses left.
This course is not difficult, but has a lot of assignments and another course I am currently enrolled in has 10-16 assignments due every week. I did not do a great job planning and working ahead this semester. There were a few assignments that I made the conscious decision not to complete because I was exhausted and a few that I missed because I wrote down the wrong due date and was out of town so I was not checking the website as frequently as I normally do.
Although I am passing this course, it definitely would have been an "Easy A" if I had just planned better or pushed through and completed more of the assignments so I would consider that a failure.
I learned that I can handle 3 courses and pass, but if I want an A in the remainder of my courses here at UF, I need to manage my time better in the coming semesters.
Failure is definitely difficult and often embarrassing, but I think it's when we learn the most about ourselves. I don't typically handle failure well. I used to prioritize avoiding failure over anything, including eating, sleeping, and my health, but I have learned that not everything is going to be important in the grand scheme of things. I don't think I will care 20 years from now that I did not get an A in this course, which is something that you could not have convinced me of a few years ago, when I was pulling consecutive all-nighters to ensure my grades did not dip below 98-100%.. I think I live a healthier and happier life now that I've accepted it's okay and expected to not be perfect at everything all the time.
I started my BSBA at UCF in 2014 and ended up taking a 2 year ~hiatus~. I returned to UCF in the Summer of 2017, only taking one class to ease back into a routine then 2 classes per semester. I was really unhappy with the program I was in as well as UCF in general so I transferred to UF as an online student. I work a lot- usually 50 hours per week at least. This semester, I decided to test if I could handle 3 classes and also to speed up the process of finishing my degree since I only have a few courses left.
This course is not difficult, but has a lot of assignments and another course I am currently enrolled in has 10-16 assignments due every week. I did not do a great job planning and working ahead this semester. There were a few assignments that I made the conscious decision not to complete because I was exhausted and a few that I missed because I wrote down the wrong due date and was out of town so I was not checking the website as frequently as I normally do.
Although I am passing this course, it definitely would have been an "Easy A" if I had just planned better or pushed through and completed more of the assignments so I would consider that a failure.
I learned that I can handle 3 courses and pass, but if I want an A in the remainder of my courses here at UF, I need to manage my time better in the coming semesters.
Failure is definitely difficult and often embarrassing, but I think it's when we learn the most about ourselves. I don't typically handle failure well. I used to prioritize avoiding failure over anything, including eating, sleeping, and my health, but I have learned that not everything is going to be important in the grand scheme of things. I don't think I will care 20 years from now that I did not get an A in this course, which is something that you could not have convinced me of a few years ago, when I was pulling consecutive all-nighters to ensure my grades did not dip below 98-100%.. I think I live a healthier and happier life now that I've accepted it's okay and expected to not be perfect at everything all the time.
Friday, November 15, 2019
What's Next?
Existing Market:
One of the first suggestions I received was something I thought about earlier on in the process, but forgot to explicitly call out in my venture concept and that is to have visibility for owners to check in on their pets through cameras and alerts. I planned to incorporate updates on dogs activity throughout the day like "Tucker just had lunch! Would you like to check on him?"
Other feedback I received was to also offer dog-walking services. This customer would feel more comfortable if they could just come to one company/person for their various dog-care needs, rather than having to search for another provider if they just want to hire an afternoon dog-walker.
Another additional service to add on according to someone who currently uses a boarding service once a week is drop-off or pick-up services for an additional fee. She said it would be great if she found out she had to work late while she was already at the office, if she could call and request that her dog is picked up.
New Market:
To target a poorer segment, we could offer the opportunity for people to volunteer their time or donate supplies in exchange for discounted day-care services later-on. Since the donation of time or supplies would reduce our variable costs, it would not lower our margins to offer a reduced price point for their people.
Based on interviewing dog-owners at my company with lower-salaries, they thought this was a good idea, in theory, but might not be that worth-wile in practice. While one person mentioned it would be nice to be able to bring their dog and volunteer at a "puppy playtime" and then cash that reward in at a later date, the other interviewee brought up the good point that if they were really in a pinch and needed our service, they probably wouldn't have the time to bank up enough savings to be able to afford it anyway. They said they would rather ask around to find someone who would check on their animals twice a day for free or a lower price.
I definitely need to brainstorm about the best way to enter this market for the people and my company.
One of the first suggestions I received was something I thought about earlier on in the process, but forgot to explicitly call out in my venture concept and that is to have visibility for owners to check in on their pets through cameras and alerts. I planned to incorporate updates on dogs activity throughout the day like "Tucker just had lunch! Would you like to check on him?"
Other feedback I received was to also offer dog-walking services. This customer would feel more comfortable if they could just come to one company/person for their various dog-care needs, rather than having to search for another provider if they just want to hire an afternoon dog-walker.
Another additional service to add on according to someone who currently uses a boarding service once a week is drop-off or pick-up services for an additional fee. She said it would be great if she found out she had to work late while she was already at the office, if she could call and request that her dog is picked up.
New Market:
To target a poorer segment, we could offer the opportunity for people to volunteer their time or donate supplies in exchange for discounted day-care services later-on. Since the donation of time or supplies would reduce our variable costs, it would not lower our margins to offer a reduced price point for their people.
Based on interviewing dog-owners at my company with lower-salaries, they thought this was a good idea, in theory, but might not be that worth-wile in practice. While one person mentioned it would be nice to be able to bring their dog and volunteer at a "puppy playtime" and then cash that reward in at a later date, the other interviewee brought up the good point that if they were really in a pinch and needed our service, they probably wouldn't have the time to bank up enough savings to be able to afford it anyway. They said they would rather ask around to find someone who would check on their animals twice a day for free or a lower price.
I definitely need to brainstorm about the best way to enter this market for the people and my company.
Paw-Party Doggie Daycare Venture Concept
Opportunity:
The change in lifestyle and pace of life in recent generation causes time to be one of the most valuable resources. People today are expected to do more with the 24 hours in a day than any past generation. Young, working professional often struggle with their desire for a furry companion and the ability to provide the best care for their pet in their busy lifestyle. There is a need for a stable, safe, and stimulating care for their dogs while they are working late of the office, catching up on errands, or travelling. My market is in the Orlando and Lake Nona area. They are young, working women ages 21-28 who do not yet have children and live alone or with a partner who also leads a busy lifestyle. They are currently satisfying this need by stretching their schedule even more thin to go home every day at lunch, giving up other parts of their routine to offer the best care for their dogs and bouncing around between dog walkers, struggling to find someone who they can work with consistently. Not only do I not see this window closing anytime soon, but I see it opening even wider during the years to come.
Innovation:
My doggie-daycare service is incrementally innovative. While boarding facilities and dog-walking businesses exist, there is a need in the market for a more advanced and modern approach. People do not want to drop off their dog to a facility who will allow them out of a crate for an hour or 2. They want their dogs to be stimulated in a safe and fun environment so they can be socialized and exercised physically and mentally. The Orlando area mostly offers boarding for travelers because of the nearby airport. There are not option for locals who may want to have their dog got to day care a few times a week as a monthly subscription model or just for a few hours while they run errands.
I would offer hourly, daily, weekly and monthly packages. ($10/hour, $30/day, $150/week, $300/month). The monthly package would be up to 16 visits in the month (4x per week).
Venture Concept:
I will be offering a full-service dog day-care, featuring a specially designed play area to stimulate dogs mentally and physically through out the day. Dogs will spend All non-sleeping time in the various play areas, separated by level of activity. Our staff will be comprised of dog-trainers with a passion as strong as mine. The dogs will receive basic training as part of the weekly and monthly packages. Daily and hourly packages will receive foundation training/priming for training and positive reinforcement. There is no direct competition right now in the Orlando market. Local boarding offers no where near the same experience for the dogs. Many of the staff members of these boarding facilities speak openly about the lack of stimulation these animals receive. Our price points and packages are extremely flexible to fit every need and lifestyle. Our staff will consist of one trainer per 5 dogs and one-two veterinary professional at all times to ensure the highest level of care.
Our secret-sauce is that our entire team is filled with dog-owners and dog-lovers. We care for others' pets as if they were our own!
What's next? We are also partnering with local professional groomers and veterinary professional to offer a wide array of additional services. The owner of the local dog-bakery will be working with us to offer diverse meal-packages, customize-able for each dog's dietary needs.
In the future, I would want to open multiple locations, to offer our services for other communities.
The change in lifestyle and pace of life in recent generation causes time to be one of the most valuable resources. People today are expected to do more with the 24 hours in a day than any past generation. Young, working professional often struggle with their desire for a furry companion and the ability to provide the best care for their pet in their busy lifestyle. There is a need for a stable, safe, and stimulating care for their dogs while they are working late of the office, catching up on errands, or travelling. My market is in the Orlando and Lake Nona area. They are young, working women ages 21-28 who do not yet have children and live alone or with a partner who also leads a busy lifestyle. They are currently satisfying this need by stretching their schedule even more thin to go home every day at lunch, giving up other parts of their routine to offer the best care for their dogs and bouncing around between dog walkers, struggling to find someone who they can work with consistently. Not only do I not see this window closing anytime soon, but I see it opening even wider during the years to come.
Innovation:
My doggie-daycare service is incrementally innovative. While boarding facilities and dog-walking businesses exist, there is a need in the market for a more advanced and modern approach. People do not want to drop off their dog to a facility who will allow them out of a crate for an hour or 2. They want their dogs to be stimulated in a safe and fun environment so they can be socialized and exercised physically and mentally. The Orlando area mostly offers boarding for travelers because of the nearby airport. There are not option for locals who may want to have their dog got to day care a few times a week as a monthly subscription model or just for a few hours while they run errands.
I would offer hourly, daily, weekly and monthly packages. ($10/hour, $30/day, $150/week, $300/month). The monthly package would be up to 16 visits in the month (4x per week).
Venture Concept:
I will be offering a full-service dog day-care, featuring a specially designed play area to stimulate dogs mentally and physically through out the day. Dogs will spend All non-sleeping time in the various play areas, separated by level of activity. Our staff will be comprised of dog-trainers with a passion as strong as mine. The dogs will receive basic training as part of the weekly and monthly packages. Daily and hourly packages will receive foundation training/priming for training and positive reinforcement. There is no direct competition right now in the Orlando market. Local boarding offers no where near the same experience for the dogs. Many of the staff members of these boarding facilities speak openly about the lack of stimulation these animals receive. Our price points and packages are extremely flexible to fit every need and lifestyle. Our staff will consist of one trainer per 5 dogs and one-two veterinary professional at all times to ensure the highest level of care.
Our secret-sauce is that our entire team is filled with dog-owners and dog-lovers. We care for others' pets as if they were our own!
What's next? We are also partnering with local professional groomers and veterinary professional to offer a wide array of additional services. The owner of the local dog-bakery will be working with us to offer diverse meal-packages, customize-able for each dog's dietary needs.
In the future, I would want to open multiple locations, to offer our services for other communities.
Unfair Advantage
1. Social Capital- I have a lot of connections in my area with professionals in the pet-care industry from trainers and groomers to veterinary assistants.
V- This is extremely valuable as these connections could will help my establish and improve upon my business as well as lead to possible partnerships.
R- The industry's workforce is so large that I don't think it's rare at all to have connections.
I- Once again, even if one did not already have these connections, it would not be difficult to seek out people in the industry and make connections.
N- To a certain extent- this is non-substitutable. While some of the knowledge shared by these connections could be found in other avenues, a diverse network of connections established within an industry is irreplaceable.
2.Passion- I have had an indescribable love for animals and dogs, specifically, my entire life. I have dedicated more free time that I'd like to admit reading about dogs, talking to people about their dogs and experiences, and spending time with dogs.
V- Passion is beyond valuable in this scenario. Without passion, one may not have motivation to dedicate the time and effort it will take to start a successful business.
R- I believe passion is rare, to a certain extent. While many people are passionate about things in their life, I find it rare to interact with someone who is clearly able to identify their greatest passions.
I- You cannot imitate passion. However, passion could develop over time, but if you don't have it to begin with, you may not make it to that point.
N- One could reason that you could substitute passion with hard-work, however, hard-work is often motivated by passion.
3. Human Capital - The team I will be working with has ample experience and knowledge.
V- Their education and skill provides economic value.
R- Training and education is not rare in a professional field. It is often required.
I- Formal training and education cannot be imitated.
N- Formal education could, in theory, be substituted by a trade school or on-the-job training.
4. Location
V- My location is within 2 miles of the Orlando International Airport as well as densely populated neighborhoods and business centers. This will attract multiple forms of short-term and long-term demand for dog care.
R- I do think this realm of Orlando offers a unique mix of demographic that cannot be found in many other cities.
I- This particular location cannot be imitated, without great effort and investments to add similar traits to an existing area.
N- A great location cannot be substituted. Without a great location, you will not attract the same level of business.
5. Pre-existing customers
V- I already dog-sit for people that live within my range of target demographic and close to my location. It would be a quick transition to open my business with a handful of existing customers and also the additional business I would receive from their recommendations.
R- I think it is rare to start a new business and already have a base-group of clients.
I- You cannot fake having clients.
N- You cannot substitute existing clients.
6. Friends with experience starting a business
V- Some of my best friends have started business and are extremely experienced with seeking and pitching for investors. Their guidance and advise is extremely valuable.
R- I don't know many people in their early 20's who have as many (or any) friends with the level of investing and entrepreneurial experience that some of my best friends have.
I- You cannot imitate someone's first-hand experience.
N- It would take time, but you could seek out and make similar connections.
7. My leadership experience
V- I have almost 5 years of leadership experience within my current career. I have been in a team leader, supervisor, and management position over recent years and the skills and knowledge gained along the way is valuable.
R- Leadership experience is not rare. My level of leadership experience at my age is rare and certainly gives me an advantage over my peers.
I- You cannot imitate experience without actually gaining it.
N- There is no substitution for true experience.
8. My people-skills
V- I have very high "emotional intelligence" which is extremely valuable when offering a service and working with people.
R- I think the true ability to recognize, understand, and react properly to people's emotions based on cues and body language is extremely rare. Most people I know are pretty oblivious to these things.
I- You cannot imitate emotional intelligence.
N- While other things can help to make up for lack of people-skills, you cannot substitute that skill.
9. Critical-thinking skills
V- In my personal and professional life, I find that I think about things differently than my peers and can reach a creative solution for issues.
R- "Thinking outside the box" is relatively rare. The premise of this skill is that it's unique.
I- This trait cannot be replicated.
N- You could only substitute this by bringing someone on your team who possesses the trait.
10- Seeing the "Big Picture"
V- I am often complimented at work for being able to see the big picture--Understanding that things may be difficult in the short-run for long-term benefit.I can also be objective with my own work and acknowledge when what I've done could use improvement.
R- While many successful people must see the "Big Picture", I think it is rare to be able to be objective about yourself and your own work.
I- This skill cannot be imitated.
N- This skill cannot be substituted.
After reflecting, it was pretty clear to my that my passion is my most unfair advantage. This trait is such a pillar in a venture and it one of the most inimitable and non-substitutable resources.
V- This is extremely valuable as these connections could will help my establish and improve upon my business as well as lead to possible partnerships.
R- The industry's workforce is so large that I don't think it's rare at all to have connections.
I- Once again, even if one did not already have these connections, it would not be difficult to seek out people in the industry and make connections.
N- To a certain extent- this is non-substitutable. While some of the knowledge shared by these connections could be found in other avenues, a diverse network of connections established within an industry is irreplaceable.
2.Passion- I have had an indescribable love for animals and dogs, specifically, my entire life. I have dedicated more free time that I'd like to admit reading about dogs, talking to people about their dogs and experiences, and spending time with dogs.
V- Passion is beyond valuable in this scenario. Without passion, one may not have motivation to dedicate the time and effort it will take to start a successful business.
R- I believe passion is rare, to a certain extent. While many people are passionate about things in their life, I find it rare to interact with someone who is clearly able to identify their greatest passions.
I- You cannot imitate passion. However, passion could develop over time, but if you don't have it to begin with, you may not make it to that point.
N- One could reason that you could substitute passion with hard-work, however, hard-work is often motivated by passion.
3. Human Capital - The team I will be working with has ample experience and knowledge.
V- Their education and skill provides economic value.
R- Training and education is not rare in a professional field. It is often required.
I- Formal training and education cannot be imitated.
N- Formal education could, in theory, be substituted by a trade school or on-the-job training.
4. Location
V- My location is within 2 miles of the Orlando International Airport as well as densely populated neighborhoods and business centers. This will attract multiple forms of short-term and long-term demand for dog care.
R- I do think this realm of Orlando offers a unique mix of demographic that cannot be found in many other cities.
I- This particular location cannot be imitated, without great effort and investments to add similar traits to an existing area.
N- A great location cannot be substituted. Without a great location, you will not attract the same level of business.
5. Pre-existing customers
V- I already dog-sit for people that live within my range of target demographic and close to my location. It would be a quick transition to open my business with a handful of existing customers and also the additional business I would receive from their recommendations.
R- I think it is rare to start a new business and already have a base-group of clients.
I- You cannot fake having clients.
N- You cannot substitute existing clients.
6. Friends with experience starting a business
V- Some of my best friends have started business and are extremely experienced with seeking and pitching for investors. Their guidance and advise is extremely valuable.
R- I don't know many people in their early 20's who have as many (or any) friends with the level of investing and entrepreneurial experience that some of my best friends have.
I- You cannot imitate someone's first-hand experience.
N- It would take time, but you could seek out and make similar connections.
7. My leadership experience
V- I have almost 5 years of leadership experience within my current career. I have been in a team leader, supervisor, and management position over recent years and the skills and knowledge gained along the way is valuable.
R- Leadership experience is not rare. My level of leadership experience at my age is rare and certainly gives me an advantage over my peers.
I- You cannot imitate experience without actually gaining it.
N- There is no substitution for true experience.
8. My people-skills
V- I have very high "emotional intelligence" which is extremely valuable when offering a service and working with people.
R- I think the true ability to recognize, understand, and react properly to people's emotions based on cues and body language is extremely rare. Most people I know are pretty oblivious to these things.
I- You cannot imitate emotional intelligence.
N- While other things can help to make up for lack of people-skills, you cannot substitute that skill.
9. Critical-thinking skills
V- In my personal and professional life, I find that I think about things differently than my peers and can reach a creative solution for issues.
R- "Thinking outside the box" is relatively rare. The premise of this skill is that it's unique.
I- This trait cannot be replicated.
N- You could only substitute this by bringing someone on your team who possesses the trait.
10- Seeing the "Big Picture"
V- I am often complimented at work for being able to see the big picture--Understanding that things may be difficult in the short-run for long-term benefit.I can also be objective with my own work and acknowledge when what I've done could use improvement.
R- While many successful people must see the "Big Picture", I think it is rare to be able to be objective about yourself and your own work.
I- This skill cannot be imitated.
N- This skill cannot be substituted.
After reflecting, it was pretty clear to my that my passion is my most unfair advantage. This trait is such a pillar in a venture and it one of the most inimitable and non-substitutable resources.
Friday, November 8, 2019
Reading Reflection
The Art of Social Media: Power Tips for Power Users, Guy Kawasaki
1. Kawasaki emphasizes how crucial social media skills have become for personal and professional success. He includes practical advice for increasing your social media strength and presence in a way that is easy to take individual tips and implement his advice in small increments.
2. Social media is one of the biggest marketing tools we all have at our fingertips. IT is such a powerful tool for establishing an online presence as a company, interacting with current and existing customers, and painting a clear picture of what your offer and what makes you special.
3. I think the activity for this book is pretty obvious: create a Facebook, Instagram, twitter, etc. for your company and a few posts on each platform, implementing Kawasaki's tips.
4. I think the simplicity of a lot of the individual tips surprised me, but when the whole picture comes together, the little changes can have a BIG impact. For instance some of the tips like including a photo or graphic with every post, making the most out of your hash-tag allotments, and sharing your posts through all of your platforms, etc. seem pretty elementary, but all of these little changes will strengthen your social media presence.
Thursday, November 7, 2019
Elevator Pitch
Friday, November 1, 2019
Growing Your Social Capital
Corey is my Market Expert. She is a dog trainer, with 10 years of experiences. She works with all breeds of dogs and teaches classes ranging from puppies to senior dogs. She also works in a local pet store, where she often meets most of her potential clients for dog training. The customers she looks for are very similar to my prototypical customer: they want the absolute best for their dogs and are willing to pay to ensure their dogs have the best quality of life at all times. I met Corey when she approached my puppy and I about training classes and we are now attending weekly training classes with her. I could either take the practices I learn from Corey into my own pursuit or potentially extend an offer to work together in the future.
Joey is my Domain Expert. He is actually Corey's husband. He is a professional dog groomer and trainer, working at a dog day-care facility. I was asking Corey about her experience/knowledge with dog day-cares in the area when she mentioned that her husband works at one. He has worked at many similar facilities in the area and has a lot of knowledge about the industry. My business idea reflects what Joey wishes the facilities he has worked at were like. I think he could offer a lot of guidance as to what to avoid or incorporate.
Liz is my supplier. She owns a local dog bakery and grooming service. I met her at a farmer's market and then visited her brick and mortar store a few days later. She sells many different kinds of "gourmet" dog treats and grooming products. I think we could work together by utilizing or selling her products at my doggie day-care or perhaps even a "kickback" service where we offer coupons/gift cards for her store to our clients.
I am used to "networking" quite a bit at work, but this was one of the first times I found myself in this position in my day-to-day life. These connections came very easily because I am so passionate about the topic and because I live a similar lifestyle to my customer-base.
Joey is my Domain Expert. He is actually Corey's husband. He is a professional dog groomer and trainer, working at a dog day-care facility. I was asking Corey about her experience/knowledge with dog day-cares in the area when she mentioned that her husband works at one. He has worked at many similar facilities in the area and has a lot of knowledge about the industry. My business idea reflects what Joey wishes the facilities he has worked at were like. I think he could offer a lot of guidance as to what to avoid or incorporate.
Liz is my supplier. She owns a local dog bakery and grooming service. I met her at a farmer's market and then visited her brick and mortar store a few days later. She sells many different kinds of "gourmet" dog treats and grooming products. I think we could work together by utilizing or selling her products at my doggie day-care or perhaps even a "kickback" service where we offer coupons/gift cards for her store to our clients.
I am used to "networking" quite a bit at work, but this was one of the first times I found myself in this position in my day-to-day life. These connections came very easily because I am so passionate about the topic and because I live a similar lifestyle to my customer-base.
Idea Napkin No. 2
I did not change much from my original Idea Napkin because I received positive feedback. My peers felt my message was one that would resonate with dog-owners and also mentioned that I had the right business role in mind for myself. I did, however, elaborate on some of my answers because my idea has become more focused as the course progresses.
I believe these elements fit together to support the initial idea. The service we are offering meets the need of the customers we expect to serve.
1) You. Who you are. What your talents are. What your skills and experiences are. Also: what are your aspirations? Specifically regarding your business concept, how do you see this business (if you were to start it) playing a role in your life?
I am very dedicated and detail-oriented. I am an experience project manager and leader. I see myself overseeing day-to-day and big-picture operations and being very involved in the operations. I have experience working for small and large corporations, which I believe gives me an advantage to take the best practices from both "worlds".
2) What are you offering to customers? Describe the product or service (in other words, how you'll solve customers' unmet needs).
I am offering a full-service dog day-care. Customers can leave sign up for one-off hourly, daily, or weekly services as well as a monthly subscription service, offering up to 15 vistits total at a better value. We will also offer pick-up services and allow the owners visibility to their dogs' activities as well as notifications (i.e. Your dog just ate lunch, etc.)
3) Who are you offering it to? Describe, in as much detail as possible, the demographic and psychographic characteristics of your customers. Think especially of this question: what do your customers all have in common?
My customers are working dog-owners, middle/upper-middle class, who lead busy lives, but want to make sure their dogs have access to socialization even if they are gone for the day.
4) Why do they care? Your solution is only valuable insofar as customers believe its valuable to them. Here, explain why customers will actually pay you money to use your product or service.
My customers care because they love their dogs as if they are their children! They want the best for their pet and want to be able to ensure their dogs are happy, even if they have to stay late at the office.
5) What are your core competencies? What sets you apart from everyone else? Also: what do you have that nobody else has?
Our service is "for dog-lovers, by dog-lovers". We offer a higher-level of care and attention because we love their animals too! Our by-the-hour or by-the-day packages as well as drop-off or pick-up service sets us apart from competitors. Owners' ability to check in on their dog throughout the day allows our customers to fully trust us because they will see how well their dog is being cared for.
Thursday, October 24, 2019
Create a Custome Avatar
This is Jordan, my prototypical customer. She is a 26 year old Marketing Analyst, who live in the Mills District of Winter Park, Florida. She does not have any children. She drives a white Mazda CX5. She has a 1 year old Australian Shepherd and already wants another puppy.. She is always on the go between work, graduate school, and five weekly Orange Theory classes. On the weekends, she takes her dog to the beach or the local farmer's market.She misses Barack Obama and wishes Bernie Sanders was 10 years younger.
I have quite a few things in common with my stereotypical customer. I am also a working professional, student and dog-owner. I also try to pack as much as possible into my busy schedule. This is not a coincidence. I came up with the idea, like most others, because of my own need.
I have quite a few things in common with my stereotypical customer. I am also a working professional, student and dog-owner. I also try to pack as much as possible into my busy schedule. This is not a coincidence. I came up with the idea, like most others, because of my own need.
Elevator Pitch
I did not complete the first elevator pitch so I cannot reflect on feedback--woops.
I suppose I took the feedback of getting a '"0" on the last one and actually attempted to complete this one.
Friday, October 18, 2019
15A – Figuring Out Buyer Behavior No. 2
The people I interviewed agree that they typically are persuaded most by convenience, quality packaging(for products), and price--in that order-- when choosing between alternatives. One of my interviewees mentioned that she often finds herself buying things she doesn't even need simply because she thinks they are cute. When it comes to service, this same interviewee specified that she wants to deal with people as little as possible, because she suffers from social anxiety, so she prefers services that offer online sign-up. The other two interviewees would choose a service or product recommended by someone that know before choosing an alternative.
All three of my interviewees prefer to do all research and comparison online and two out of three are more likely to order products online and the third likes to choose what she's going to purchase online and then head to a store that carries it so she doesn't have to wait for shipping. For services, all three prefer to be able to book appointments online.
After purchase, all three interviewees mentioned that they review a product or service based on how frequently they use it and also how much the result matched their expectations. One interviewee mentioned that no matter how displeased she is with a product or service, she typically does not get around to returning or exchanging items, or complaining about services and cancelling subscriptions, unless the item is extremely expensive. She gave the example that she has paid for a gym membership without using it for over two years. The other two did not have any qualms about returning, exchanging, or giving negative feedback about a product/service.
This exercise really highlighted the importance of convenience when it comes to getting the attention of my segment. If the process of booking or purchasing is inconvenience, they are not likely to follow through with the purchase.
All three of my interviewees prefer to do all research and comparison online and two out of three are more likely to order products online and the third likes to choose what she's going to purchase online and then head to a store that carries it so she doesn't have to wait for shipping. For services, all three prefer to be able to book appointments online.
After purchase, all three interviewees mentioned that they review a product or service based on how frequently they use it and also how much the result matched their expectations. One interviewee mentioned that no matter how displeased she is with a product or service, she typically does not get around to returning or exchanging items, or complaining about services and cancelling subscriptions, unless the item is extremely expensive. She gave the example that she has paid for a gym membership without using it for over two years. The other two did not have any qualms about returning, exchanging, or giving negative feedback about a product/service.
This exercise really highlighted the importance of convenience when it comes to getting the attention of my segment. If the process of booking or purchasing is inconvenience, they are not likely to follow through with the purchase.
Thursday, October 3, 2019
Figuring Out Buyer Behavior No. 1
When interviewing to learn about buyer behavior. I interviewed three working individuals, who either do not yet have children or their children have already moved out, and own at least one dog.
One of my interviewees has a new puppy and she immediately became aware of the need for day-care for her dog when she realized going home from work on her lunch-hour was not going to be feasible every day. She also realized that by the time she realized she needed a dog-walker one day, it was too late to hire someone. She asked employees and dog-trainers at her local pet store for recommendations and also says she has spent at least an hour online every day since getting her puppy, researching care.
Another interviewee's husband recently re-located for work temporarily and her daughter does not live at home anymore. She has two adult dogs, but now that she is the only one home to care for them, she realizes the need for additional care when she has to stay late at work or wants to go somewhere after work. She also travels on weekend trips and her daughter is not always available to dog-sit. She relies the most heavily of personal recommendations form friends, but prefers to get information about businesses and services online, rather than having to call.
My third interviewee has a 6-month-old puppy and an adult dog. When she first adopted the puppy, her teenage son was on summer break, but now that he is back in school, her puppy has to stay crated all day. She prefers to call and ask businesses question as well as visiting establishments before signing up for any service. She also asks her fellow dog-owning friends for recommendations when she needs a new service for her dogs, but then calls to ask any questions she has that are specific to her needs.
All three individuals do most of their research online and will read reviews through Google, yelp, Angie's List, etc.They will also read reviews from the company's website, but feel the bad reviews are intentionally excluded. Two out of three that I interviewed much prefer recommendations from people they know, but will still read reviews to get a better idea of the average experience. Two out of three also specifically mentioned they like to look for the worst reviews to get an idea of the worst-case scenario. Their searches are specific to location (i.e. "dog walker in Winter Park, FL" or "best veterinarian in Clermont, Florida").
In terms of information search, my service needs to have plenty of information on a website, perhaps including an FAQ section. I would also encourage current clients to share their experiences online, both on our website and also through a third-party review-site.
One of my interviewees has a new puppy and she immediately became aware of the need for day-care for her dog when she realized going home from work on her lunch-hour was not going to be feasible every day. She also realized that by the time she realized she needed a dog-walker one day, it was too late to hire someone. She asked employees and dog-trainers at her local pet store for recommendations and also says she has spent at least an hour online every day since getting her puppy, researching care.
Another interviewee's husband recently re-located for work temporarily and her daughter does not live at home anymore. She has two adult dogs, but now that she is the only one home to care for them, she realizes the need for additional care when she has to stay late at work or wants to go somewhere after work. She also travels on weekend trips and her daughter is not always available to dog-sit. She relies the most heavily of personal recommendations form friends, but prefers to get information about businesses and services online, rather than having to call.
My third interviewee has a 6-month-old puppy and an adult dog. When she first adopted the puppy, her teenage son was on summer break, but now that he is back in school, her puppy has to stay crated all day. She prefers to call and ask businesses question as well as visiting establishments before signing up for any service. She also asks her fellow dog-owning friends for recommendations when she needs a new service for her dogs, but then calls to ask any questions she has that are specific to her needs.
All three individuals do most of their research online and will read reviews through Google, yelp, Angie's List, etc.They will also read reviews from the company's website, but feel the bad reviews are intentionally excluded. Two out of three that I interviewed much prefer recommendations from people they know, but will still read reviews to get a better idea of the average experience. Two out of three also specifically mentioned they like to look for the worst reviews to get an idea of the worst-case scenario. Their searches are specific to location (i.e. "dog walker in Winter Park, FL" or "best veterinarian in Clermont, Florida").
In terms of information search, my service needs to have plenty of information on a website, perhaps including an FAQ section. I would also encourage current clients to share their experiences online, both on our website and also through a third-party review-site.
Idea Napkin Number 1
1) You. Who you are. What your talents are. What your skills and experiences are. Also: what are your aspirations? Specifically regarding your business concept, how do you see this business (if you were to start it) playing a role in your life?
I am very dedicated and detail-oriented. I am an experience project manager and leader. I see myself overseeing day-to-day and big-picture operations and being very involved in the operations.
2) What are you offering to customers? Describe the product or service (in other words, how you'll solve customers' unmet needs).
I am offering a full-service dog day-care. Customers can leave their dogs by the hour or by the day. We will also offer pick-up services and allow the owners visibility to their dogs' activities as well as notifications (i.e. Your dog just ate lunch, etc.)
3) Who are you offering it to? Describe, in as much detail as possible, the demographic and psychographic characteristics of your customers. Think especially of this question: what do your customers all have in common?
My customers are working dog-owners, middle/upper-middle class, who lead busy lives, but want to make sure their dogs have access to socialization even if they are gone for the day.
4) Why do they care? Your solution is only valuable insofar as customers believe its valuable to them. Here, explain why customers will actually pay you money to use your product or service.
My customers care because they love their dogs as if they are their children! They want the best for their pet and want to be able to ensure their dogs are happy, even if they have to stay late at the office.
5) What are your core competencies? What sets you apart from everyone else? Also: what do you have that nobody else has?
Our service is "for dog-lovers, by dog-lovers". We offer a higher-level of care and attention because we love their animals too! Our by-the-hour or by-the-day packages as well as drop-off or pick-up service sets us apart from competitors. Owners' ability to check in on their dog throughout the day allows our customers to fully trust us because they will see how well their dog is being cared for.
Friday, September 20, 2019
Solving The Problem
For this exercise, I will be focusing on a solution for the opportunity I outlined in my Forming an Opportunity Belief post. In that post (linked) I discussed the need for new puppy house-training tools and a secure way to hire a dog-walker. Many people are hesitant to hire a dog-walker if it entails giving them access to their home as well as not being able to verify the quality of the service and treatment of their dogs.
My solution is a dog-door that is opened by a code. This way, the dog-walker only has access to open the dog-door and does not have to enter your home.There would be an app to alert the pet-owner that their dog-door has been opened and this would also trigger a "nanny-cam" where they could view the entire walk if they wanted to at a later time or just check in to see how their dog is doing. I believe with this level of security and visibility, more people would be willing to hire a dog walker while they are at work or gone for the day for an event/activity.
My solution is a dog-door that is opened by a code. This way, the dog-walker only has access to open the dog-door and does not have to enter your home.There would be an app to alert the pet-owner that their dog-door has been opened and this would also trigger a "nanny-cam" where they could view the entire walk if they wanted to at a later time or just check in to see how their dog is doing. I believe with this level of security and visibility, more people would be willing to hire a dog walker while they are at work or gone for the day for an event/activity.
Testing the Hypothesis, Part 1
The theory I would like to test is: People ages 55-75 are not ready for retirement because the cost of living has increased, but the median income has stayed relatively the same. People are accustomed to living the same lifestyle they did 20-30 years ago, however their purchasing power has gone down, resulting in minimal saving.
Who: People ages 55-75 still in the workforce.
What: They are not ready for retirement.
Why: Their relative purchasing power has decreased as their income barely increased with rates of inflation, however, they have maintained the same lifestyle.
Interview 1: M. David (Co-worker- 37 years at company; Lower-level position)
Mrs. David is past the average age of retirement, however, she does not have plans to retire for another 5 years (she said hopefully). She does not have enough saved to retire. While she admits to having a shoe-shopping problem, she also blamed this issue on the economy as well as the changes in our company pension program. Her husband is retired and both of her working children live at home with her to split the cost of living.
Interview 2: D. Hosier (Co-worker- 39.5 years at company; Mid-level position)
Mrs. Hosier is past the average age of retirement. She is her mother's care-taker and her medical bills are very expensive. Her husband is also retired, however, she was not planning on spending so much of her savings on her mother's care so she plans to work another 2-3 years. She has retirement savings, but not quite enough to retire yet. She also really enjoys her job and considers herself a "workaholic".
Interview 3: R. Jenkins (Supervisor- 32 years at company; Middle manager)
Mrs. Jenkins plans to retire in 3-5 years, which would be slightly early or on-track for the average age of retirement. Her husband just retired this past year. While she has enough to retire, she said she is accustomed to a certain level of living and does not want to have to cut on spending just to retire early. She loves shopping, vacations, and renovating her home without worrying about the cost. She also love leading her team and is still working towards another promotion before her retirement.
Interview 4: J. Fisher (Director; 29 years at company)
Mrs. Fisher's husband is disabled and cannot work. She plans to retire in 3-5 years and has enough saved to do so. This would be an early retirement by a few years. She also has additional income from rental properties. Once she retires, she plans to invest in a few more properties.
Interview 5: C. Morris (Co-worker- 38 years at company; Mid-level position)
Mrs. Moore is not sure when she will retire. Although she is almost to the average age of retirement, she does not feel old enough to retire. She also went through a very expensive divorce a few years ago and would have to support herself through retirement. She also brought up the change in company pension. She does not have enough saved to retire.
What I did not realize until I typed up the summary of my interviews is that all of the people I interview are women whose husbands are already retired or unable to work. I'm not sure if this is just a coincidence or a trend that women retire later than men. Also, none of the individuals who are not ready to retire took personal responsibility for their situation. Also, the only people who were ready for retirement are managers or above in the company.This leads me to believe that it is increasingly more difficult for the middle-class to save and that people would rather work longer and keep up their ideal lifestyle than cut back on spending to retire on-time or early.
Who: People ages 55-75 still in the workforce.
What: They are not ready for retirement.
Why: Their relative purchasing power has decreased as their income barely increased with rates of inflation, however, they have maintained the same lifestyle.
Interview 1: M. David (Co-worker- 37 years at company; Lower-level position)
Mrs. David is past the average age of retirement, however, she does not have plans to retire for another 5 years (she said hopefully). She does not have enough saved to retire. While she admits to having a shoe-shopping problem, she also blamed this issue on the economy as well as the changes in our company pension program. Her husband is retired and both of her working children live at home with her to split the cost of living.
Interview 2: D. Hosier (Co-worker- 39.5 years at company; Mid-level position)
Mrs. Hosier is past the average age of retirement. She is her mother's care-taker and her medical bills are very expensive. Her husband is also retired, however, she was not planning on spending so much of her savings on her mother's care so she plans to work another 2-3 years. She has retirement savings, but not quite enough to retire yet. She also really enjoys her job and considers herself a "workaholic".
Interview 3: R. Jenkins (Supervisor- 32 years at company; Middle manager)
Mrs. Jenkins plans to retire in 3-5 years, which would be slightly early or on-track for the average age of retirement. Her husband just retired this past year. While she has enough to retire, she said she is accustomed to a certain level of living and does not want to have to cut on spending just to retire early. She loves shopping, vacations, and renovating her home without worrying about the cost. She also love leading her team and is still working towards another promotion before her retirement.
Interview 4: J. Fisher (Director; 29 years at company)
Mrs. Fisher's husband is disabled and cannot work. She plans to retire in 3-5 years and has enough saved to do so. This would be an early retirement by a few years. She also has additional income from rental properties. Once she retires, she plans to invest in a few more properties.
Interview 5: C. Morris (Co-worker- 38 years at company; Mid-level position)
Mrs. Moore is not sure when she will retire. Although she is almost to the average age of retirement, she does not feel old enough to retire. She also went through a very expensive divorce a few years ago and would have to support herself through retirement. She also brought up the change in company pension. She does not have enough saved to retire.
What I did not realize until I typed up the summary of my interviews is that all of the people I interview are women whose husbands are already retired or unable to work. I'm not sure if this is just a coincidence or a trend that women retire later than men. Also, none of the individuals who are not ready to retire took personal responsibility for their situation. Also, the only people who were ready for retirement are managers or above in the company.This leads me to believe that it is increasingly more difficult for the middle-class to save and that people would rather work longer and keep up their ideal lifestyle than cut back on spending to retire on-time or early.
Identifying Opportunities in Economic & Regulatory Trends
Regulatory Trends:
#1 Banning Plastic Straws: https://www.nationalgeographic.com/environment/2018/07/news-plastic-drinking-straw-history-ban/
I work in Finance for a restaurant corporation so I often hear updates on plastic straw and plastic packaging regulation from our sustainability and purchasing teams. I believe this opportunity is rather easy to exploit. We have seen plenty of single-use plastic straw alternatives hitting the market, however, there are still many caveats to the common alternatives. I think the largest customer opportunity would be selling a plastic-straw alternative to restaurant companies. While many states are beginning to ban single-use plastic straws, most major restaurant companies are simply changing their procedure (only giving straws upon request) rather than switching to a plastic-alternative. I believe this is because a high -quality competitor has not come into play yet.
#2 Texting and Driving: https://www.floridatoday.com/story/news/local/2019/06/28/floridas-new-texting-driving-law-10-things-you-need-know/1557610001/
A law recently went into effect in Florida, restricting cell phone use. In certain areas, it is illegal to even touch your phone. I think we will see more states passing laws on this matter. This is an opportunity for cell phone manufacturers, app developers and cell phone consumers. No offense to "Siri", but I think she could use some improvements. I would be happy to switch to a different hands-free-assistant as Siri never understands what I say and I also have issues with the talk-to-text feature on my phone. I believe this opportunity is relatively easy to exploit; Consumers are always willing to try new apps and software.
Economic Trends:
#1 Are we in a Baby Boomer retirement crisis? https://www.investopedia.com/articles/personal-finance/032216/are-we-baby-boomer-retirement-crisis.asp
According to the article 45% of Baby Boomers have no retirement savings and only 55% of Baby Boomers have "some" retirement savings. I work in a very large corporate office, with co-workers who have worked there for 25-40 years. While many of them say they have not retired yet because they love working, many have also shared that they simply cannot afford to retire. This can have massive economic impact as the new job force will have trouble finding an open position, the boomers may be displaced, or millennial may struggle to support their parents and grandparents. I also hear from younger coworkers that they are simply waiting for other to retire in hopes of getting a promotion. The decline of retirement has also limited upward-mobility within companies. I think this is a somewhat difficult opportunity to exploit.
#2 US Federal Reserve Cuts Interest Rates https://abcnews.go.com/US/fed-expected-cut-interest-rates-means/story?id=65690102
While the economy is "in pretty good shape", the government worries it is slowing down too much. This interest cut should help stimulate the economy. It would be cheaper to get a mortgage, car or business loan right now, which can encourage consumers to borrow and entrepreneurs to start a new venture. I am interested in this opportunity because I need to buy a new car. This is also a great opportunity for mortgage brokers, realtors, and car salesmen. This opportunity is rather easy to exploit.
Friday, September 13, 2019
Forming an Opportunity Belief
Beginning Point: I recently adopted a puppy. As a full-time student with a full time 8-5 job, I am stretching myself very thin in order to take him outside 7-8 times per day until he is house-trained, specifically during the work day. Luckily, I live very close and can go home during my lunch break. I am hesitant to pay a dog-walker because I am concerned about giving someone access to my apartment and trusting a stranger with treating my puppy properly. Some people hire a dog-walker, install a "doggie door", or use training pads in their house. I believe there is an unmet need for new puppy house-training tools and a secure way to hire a dog-walker. I believe this issue affects 90% of working puppy-owners.
Prototypical Customer #1: Working, Single Mom (Supervisor)
How old is your dog?
"I have two dogs. Dennis is 4 years old and Charlie is 4 months old."
Is Charlie fully house-trained?
"She's been doing pretty good lately, but she still has an accident here and there.'
How did you house-train her? Was it difficult during the work week?
"I just tried to take her out as much as possible. Honestly, most days I just knew I was coming home to a mess...or my son was when he got home from school. When we first got her, my son was still on summer break so it was easier having someone at home almost all day."
Would you ever hire a dog-walker?
"Not unless it was a friend or neighbor."
Why not?
"I would be worried they would steal something from my house. I'm not really sure how that even works. Do I give them a key? What is they steal my dog? There's too many risks."
Did you ever use training pads?
"Definitely not...just teaches them to go inside."
Prototypical Customer #2: Married working professional (co-worker)
How old is your dog?
"He is pushing 12 years old."
Do you have any issues with his house-training?
"Now that he's getting older, he is having trouble holding his bladder for long stretches of time. In his prime, he was perfectly behaved."
How do you let your dog outside during the day?
"Well my wife works from home so she is almost always there to let him out. I don't really worry about it too much. If we are going on vacation, I drop him off at my parents' house."
How did you house-train him?
"To be completely up front, he was already house-trained when I adopted him. We never had any issues."
Would you ever hire a dog-walker?
"Maybe if my wife didn't work from home. I would probably sooner just leave the patio door cracked. We live in a really safe neighborhood."
Would you feel less nervous if you had some way to monitor like a camera or tracker?
"I guess...I probably still would not do it."
Prototypical Customer #3: Prospective Puppy-Owner (friend)
How old is your dog?
"Technically...I don't have her yet. I'm going to get her on Sunday..but she's 8 weeks old."
Do you live in a house or an apartment?
"I live in an apartment in Downtown Orlando."
How are you planning on house-training your puppy when you get her?
"I'm sort of nervous about it. My boyfriend and I work almost opposite schedules so there would only be like three days out of the week that one of us isn't home the whole day. Those are the days I'm worried about. I know you go home at lunch, but even without traffic I would only have like 5 minutes at home before having to turn around and come back to work."
Would you ever hire a dog-walker?
"If they had references and were established, yeah, I don't see why not. As long as it wasn't an unreasonable rate."
Are you going to use training pads?
"I am planning to crate train her. I may put one in the bottom of the crate just in case of an accident, but I won't use them for training."
Reflection: I learned that my problem is a little more specific than the average working pet-owner because I also live alone. Prospective Customer #3 was the youngest person I interviewed and also the only one who was immediately open to the idea of a dog-walker right away and was the only one who brought up the price of the service.
Summarize: While I believe the opportunity is still there. I think the affected group I assumed is much smaller than I initially would have expected. While there is definitely still an unmet need, it may be secluded to 90% of working dog-owners who also live alone. I still think a safe and secure way to let your dog outside while you are away from home is an opportunity. Instead of immediately changing a product based on customer feedback, sometimes it may be prudent to consider whether that is truly your customer. Also, while a business must adapt, it is not necessary for every single customer-request but more an adaptation that would benefit the majority of your customers.
Prototypical Customer #1: Working, Single Mom (Supervisor)
How old is your dog?
"I have two dogs. Dennis is 4 years old and Charlie is 4 months old."
Is Charlie fully house-trained?
"She's been doing pretty good lately, but she still has an accident here and there.'
How did you house-train her? Was it difficult during the work week?
"I just tried to take her out as much as possible. Honestly, most days I just knew I was coming home to a mess...or my son was when he got home from school. When we first got her, my son was still on summer break so it was easier having someone at home almost all day."
Would you ever hire a dog-walker?
"Not unless it was a friend or neighbor."
Why not?
"I would be worried they would steal something from my house. I'm not really sure how that even works. Do I give them a key? What is they steal my dog? There's too many risks."
Did you ever use training pads?
"Definitely not...just teaches them to go inside."
Prototypical Customer #2: Married working professional (co-worker)
How old is your dog?
"He is pushing 12 years old."
Do you have any issues with his house-training?
"Now that he's getting older, he is having trouble holding his bladder for long stretches of time. In his prime, he was perfectly behaved."
How do you let your dog outside during the day?
"Well my wife works from home so she is almost always there to let him out. I don't really worry about it too much. If we are going on vacation, I drop him off at my parents' house."
How did you house-train him?
"To be completely up front, he was already house-trained when I adopted him. We never had any issues."
Would you ever hire a dog-walker?
"Maybe if my wife didn't work from home. I would probably sooner just leave the patio door cracked. We live in a really safe neighborhood."
Would you feel less nervous if you had some way to monitor like a camera or tracker?
"I guess...I probably still would not do it."
Prototypical Customer #3: Prospective Puppy-Owner (friend)
How old is your dog?
"Technically...I don't have her yet. I'm going to get her on Sunday..but she's 8 weeks old."
Do you live in a house or an apartment?
"I live in an apartment in Downtown Orlando."
How are you planning on house-training your puppy when you get her?
"I'm sort of nervous about it. My boyfriend and I work almost opposite schedules so there would only be like three days out of the week that one of us isn't home the whole day. Those are the days I'm worried about. I know you go home at lunch, but even without traffic I would only have like 5 minutes at home before having to turn around and come back to work."
Would you ever hire a dog-walker?
"If they had references and were established, yeah, I don't see why not. As long as it wasn't an unreasonable rate."
Are you going to use training pads?
"I am planning to crate train her. I may put one in the bottom of the crate just in case of an accident, but I won't use them for training."
Reflection: I learned that my problem is a little more specific than the average working pet-owner because I also live alone. Prospective Customer #3 was the youngest person I interviewed and also the only one who was immediately open to the idea of a dog-walker right away and was the only one who brought up the price of the service.
Summarize: While I believe the opportunity is still there. I think the affected group I assumed is much smaller than I initially would have expected. While there is definitely still an unmet need, it may be secluded to 90% of working dog-owners who also live alone. I still think a safe and secure way to let your dog outside while you are away from home is an opportunity. Instead of immediately changing a product based on customer feedback, sometimes it may be prudent to consider whether that is truly your customer. Also, while a business must adapt, it is not necessary for every single customer-request but more an adaptation that would benefit the majority of your customers.
Identifying Local Opportunities
Opportunity #1
Title of Article(link):
Title of Article(link):
Tropical Storm Humberto expected to form and skirt by Florida Saturday, forecasters say
Summary:A tropical storm warning is expected to be issued in Central Florida Saturday, September 14.
This issue affects Floridians as well as Central-Florida retail and grocery stores. Central Floridians have the problem of always being unprepared for Tropical Storms and Hurricanes and then rushing local supermarkets to find all of the necessary supplies they need at the last-minute. Most stores cannot meet this spike in demand and run out of stock.
Opportunity #2
Title of Article(link):
Summary: The city of Casselberry is considering stricter regulations for hotels. They want to be able to ensure that all hotels are of high enough quality to attract tourists visiting Orlando's theme parks. This is an opportunity for hotel-owners in Casselberry as well as local businesses. Increased tourism would have a positive effect on local businesses.
Opportunity #3
Title of Article(link):
Summary: There was a crash between the SunRail train and a sedan, resulting in the injury of the Sedan's driver. The cause of the crash is unknown.
This is an opportunity for automotive developers to improve vehicle safety features (for the train, sedan, or both). This could also be an opportunity to competing modes of public transportation.
Opportunity #4:
Title of Article(link):
Summary: There is not crosswalk on Michigan Avenue in Kissimmee, however, many public and school buses stop there. A pedestrian was struck and killed in 2015 and a crosswalk has still not been added.
This issue affects pedestrians and drivers in the Kissimmee area.
Opportunity #5:
Title of Article(link):
Apple takes on Netflix with new $5-a-month streaming service
Summary: In the ongoing war of streaming services, Apple is introducing a cheaper option than Netflix.
This issue affects streaming consumers, cable companies, existing streaming services and prospective new streaming services. With new services splitting up networks, many consumers are either missing out on a large chunk of the content they once enjoyed or having to pay for multiple services. If this trend continues, it may become less expensive to "un-cut the cord" and sign up for a cable provider.
My Entrepreneurship Story
I was exposed to Entrepreneurship at a young age. My older brother, sister, and I were home-schooled throughout much of elementary school. My mother worked part-time at our neighbor/family friend's plant nursery. She would bring us along most of the time; One day we started a snack and beverage stand, targeting the landscapers who had been out working in the sun all day. Our mom would take us to Costco and we would buy large packs of chips, candy, Gatorade, sodas, water bottles and other snacks. She would have us take inventory ever day and figure out how much we were selling of each product. She also taught us how to figure out how much profit we were making. Later on, my mom started her own landscaping business. This business was, ultimately, unsuccessful as she was diagnosed with cancer and could not manager the growing business.
I enrolled in ENT 3003 because it sounded interesting and I would love to own my own business one day. I also think the skills learned in this course would make someone a better employee, who can think outside of the box and contribute more than just following orders.
I enrolled in ENT 3003 because it sounded interesting and I would love to own my own business one day. I also think the skills learned in this course would make someone a better employee, who can think outside of the box and contribute more than just following orders.
Friday, August 30, 2019
Bug List
I often find myself noticing--or becoming annoyed by-- unmet needs; however, I rarely take action. Although I consciously, and unconsciously, notice these gaps in my day-to-day life that bug me, I had a hard time actually recalling them to incorporate in this list. I think most people are wired to accept the world in its current form, rather than taking action to make even the smallest improvement, which is why this assignment proves difficult for many. Even when we have a passing thought of "wouldn't it be great if--" we don't even take the time to write it down, much less take action.
With that being said, here's my "bug list":
With that being said, here's my "bug list":
- Whenever there's even the slightest possibility of a hurricane or tropical storm passing through, panic ensues and people buy out the stock of every store and gas station in the state of Florida.
- Why? Even though we live in Florida and it's "Hurricane" season, most consumers do not have the basic emergency supplies. Plus, consumers buy 5x more supplies than they would actually need in a post-apocalyptic, absolute worst-case scenario. On top of that, retailers have limited shelf/floor space in store and in distribution centers. During times of panic, supply cannot possibly meet demand because the demand is astronomical.
- While on the topic of grocery stores, it bugs me when I'm at the grocery store and can't remember whether I already have something at home or not.
- Why? I normally go to the grocery store on my way home from work and did not plan ahead to "take inventory" of my fridge and pantry.
- Speaking of driving to and from work...there's NO gas station on my way to or from work, which means I have to drive pretty far out of my way to fill up my tank most of the time. Could I plan ahead and leave for work 20 minutes early? Yes. Do I? Never.
- Why? I live near MCO (Orlando International Airport) on a back road. Other than my apartment complex, I am surrounded by a few fields and a Publix distribution center (No, this does NOT make it easer to buy water when Hurri-pocalypse strikes). Those open fields would be the perfect destination for a gas station, though.
- There's not a Target within a 30 minute driving radius of my neighborhood.
- Why? I would love to know why an entire shopping center was built 1.5 miles from my apartment a few years ago and it did not include a Target.
- Fruits and vegetables expire way too quickly
- Why? I try to do my shopping for the week all at once and by day 3 or 4 my fruits and vegetables are very sad looking. Sometimes, they look great in the supermarket lighting, then the next morning they're already rotting. Maybe I should get my weekly servings of fruits and vegetables in the beginning of the week, but that is no way to live...They call it Taco Tuesday, not Turnip Tuesday, for a reason.
- No one turns on their headlights when it's raining--specifically on I-4, 528, 408 and 417! I would like to perform a citizen's arrest on each and every one of these scoundrels when the sky is black and it might as well be a hurricane and it's like a fun game of "are there any cars on the road?" or "how many cars will I hit when I have to merge four lanes immediately on SR528, but I can't see any cars?" All I would like to know is- What happened to the Floridians who thought they needed 12 cases of water per person, per day when it comes to turning on your headlights?
- Why? Floridians like to live on the edge. Also, cars don't automatically turn on your headlights when you've been using your windshield wipers for an extended amount of time.
- If there's a lane to go straight and a lane to go right or straight, you should use the middle lane to go straight so that the rest of us can enjoy the lovely "right on red" privilege.
- Why? Not all roads have those beautiful lanes intended ONLY for right-turns.
- The left-turn arrow at the intersection of Hazeltine and Goldenrod often skips 4-5 "rounds" of lights before turning green, even when there are no other cars on the road.
- Why? If it's 1 AM and there are no other cars on the road, I am too afraid to run the light in case there is a hidden police car and then they drag me off to "bad-driver" jail with the people from #6 and #7. Traffic light patterns should adapt better to the actual amount of drivers on the road.
- It bothers me when I can't remember if I locked my car, apartment, etc., but I am too far away to go back and check.
- Why? There's no way for me to remotely check the status of said locks, without having a car and or smart-home that I cannot afford as a lowly working student.
- Let's talk about reusable straws; Most options are awful. I prefer the reusable hard plastic or silicone straws; however, I am never confident that they are full clean.
- Why? Even with a little scrubber meant for reusable straws and then also putting them in the dishwasher, I don't trust that the inside of the straw is clean enough. There's no way to tell.
- My iPhone batter dies way too quickly even when I'm not using it frequently.
- Why? Background apps and processes drain the battery. Or, it's because I still have and iPhone SE and it's planned obsolescence...you decide.
- My neighbor steals packages.
- Why? Once again, for those of us who do not live in smart-homes, we need a better way to fight off the porch-pirates or make scheduled delivery times more accurate.
- My office-neighbor at work talks 100 miles per minute and also enjoys hour-long personal phone conversations that distract me from working. Her conversations are not even interesting, but she talks too much and too fast.
- Why? I can't wear noise cancelling headphones because I need to be able to hear if my boss calls me into her office or if my office phone rings.
- I never know what to do with my phone when I'm running.
- Why? Those arm bands are annoying and slide down my arm and don't even get me started on how annoying running fanny packs are.
- I hate taking a ton of different vitamins to get the supplements I need.
- Why? Yes, there are multi-vitamins, but you can't customize which vitamins and in what dosage you are getting. I would love a customizable multi-vitamin.
- Natural deodorants don't help with sweating at all.
- Why? The harmful ingredient in traditional deodorants is Aluminum. Unfortunately, that's also the ingredient that works as an anti-perspirant. Why can't I reduce sweating in this Florida heat without shoving Aluminum in the pores of my underarm? Is that too much to ask?
- Dairy-alternative milks usually don't mix well with coffee. My stomach is not cut out for this cruel world and dairy really wreaks havoc on my stomach. Every dairy-free milk I try has a weird curdled look when I add it to my coffee or leaves a strange after taste.
- Why? I know there are a lot of new, trendy products hitting the market to "solve" this problem, but so far, they're all awful too.
- I can never keep a house plant alive. I have even killed a few cacti and succulents. I swear, I try.
- Why? Different plants have drastically different needs when it comes to sunlight and water. I can never seem to get it right. I also don't have a ton of natural light in my apartment.
- It's way too easy to snooze my morning alarms into oblivion.
- Why? I think from years of hitting snooze on my alarm anywhere from once to...100 times, I now do it unconsciously. I swear, when I finally wake up, I don't have the slightest recollection of making the decision to hit snooze five times, yet apparently I did. I truly think it's become so habitual that I just automatically do it. I need a feistier alarm clock.
- The final bug on this list may be the most oddly specific. It really bothers me when I go to get a gel manicure and then after waiting 20 minutes in the lobby, when it is finally my "turn", the technician then wraps up my nails with acetone, a cotton ball, and aluminum foil to remove my current polish and I sit there again for 10-15 minutes. I often will put off visits to the nail salon simply because I don't have time for the entire process to take up an hour.
- Why? Not only is this a waste of the client's time, but they could service so many more clients and increase sales if they just wrapped up my nails while I was waiting. There's always one or two technicians who are not actively servicing another client, but working the reception desk or performing other tasks around the salon. One of them could get this process started.
Monday, August 26, 2019
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